Booking & No-Show Policy

At Blush Skin Clinic, we strive to provide the best service and experience to all our clients. To ensure your appointment goes smoothly, we ask that you kindly take note of the following policies:

Booking Policy

All appointments must be confirmed with a valid credit card or a 50% deposit at the time of booking.

We require 24 hours' notice to make any changes to your appointment. This includes rescheduling, changing treatment type, or altering the time.

Any changes made within 24 hours of your appointment may be subject to a cancellation fee.

No-Show & Late Arrival Policy

We understand that sometimes life can get in the way. However, if you do not show up for your scheduled appointment, you will be charged 100% of the booking fee.

If you fail to cancel or reschedule within 24 hours and we are unable to refill the appointment time, a 50% cancellation fee will be applied.

If you arrive late to your appointment, we will do our best to complete as much of the treatment as possible within the remaining time. However, please note that we may not be able to extend the full treatment time, and you may be charged the full price for the scheduled treatment.

If you repeatedly miss or cancel appointments with little notice, we may require prepayment for future bookings.

We truly appreciate your understanding and cooperation, as this helps us serve you and all clients fairly. Should you need to make any changes, please get in touch with us as soon as possible. You have full control and are able to manage your bookings through our online booking system up until 24 hours before your appointment.

Any changes to your appointments need to be made 24hrs before, if you show up and decide you only want 1 of the 2 appointments made our cancellation policy penalty will apply.

Clinic Policy

For all general and current clinic policies please refer to our website Blushskinclinic.co.nz

Updated Policies

As technology and therapies change at a rapid rate, Blush Skin Clinic is always adapting and improving our techniques and equipment.

Due to this, our services and treatment prices may be changed at our discretion in order to allow for these advancements. All future updates to your plan will be emailed to you and any updates will be added to the policies page on the website.

Start-Up Fee

A non-refundable start-up fee is required to activate your treatment plan and must be paid in full before this agreement takes effect. The fee amount varies depending on the selected plan.

This start-up fee includes:

• A comprehensive skin assessment using OBSERV imaging

• All required administrative setup

• One facial treatment (optional)

Clients may choose to delay their facial treatment until after either three weekly payments or one monthly payment has been completed.

Payment Policy

By signing up for a treatment plan, you authorise Blush Skin Clinic to automatically deduct the agreed treatment plan payments over a 45-week term. Payments will be direct debited from your nominated bank account either:

• Weekly on Thursdays, or

• Monthly on the 20th (depending on your selected plan).

It is your responsibility to ensure that sufficient funds are available for the direct debit to be processed successfully. Blush Skin Clinic is responsible for initiating payments on the agreed scheduled dates.

If a payment fails, Blush Skin Clinic will automatically attempt to reprocess the payment up to three (3) times. If payment remains unsuccessful, a team member will contact you to arrange an alternative payment method or to discuss cancellation of your plan in accordance with our cancellation policy. A $6.90 Administration Fee applies to failed transactions.

Renewal Policy

At the end of your 45-week term, your treatment plan will automatically renew for a further 45-week term, and the same terms and conditions will continue to apply unless you cancel the plan in advance.

You will receive a reminder prior to the end of your current term, including notice of any updates to the treatment plan price or conditions. If you do not wish to renew your treatment plan, you must notify Blush Skin Clinic before the renewal date.

Failure to provide notice of cancellation will result in the automatic renewal of your plan.

Exchange Policy

Treatment plans and all associated benefits are non-transferable and may not be shared, gifted, or reassigned to another person. Treatments included in your plan cannot be exchanged for other services of similar value (e.g., waxing or tinting).

Product exchanges will be managed in accordance with our store policies, as outlined on our website.

Appointment & Lateness Policy

At Blush Skin Clinic, a minimum of 24 hours’ notice is required to cancel or reschedule any appointment. This allows us sufficient time to offer the appointment to another client.

If an appointment is missed, cancelled, or rescheduled with less than 24 hours’ notice, one facial will be forfeited from your treatment plan and/or a fee of 50% of the booked appointment value will apply.

For full details, please refer to our cancellation policy available on the website.

Treatment Plan Suspension

You may place your treatment plan payments on hold for a maximum of three (3) months within each 45-week term. A one-time Administration Fee of $50 applies to each suspension

During the suspension period:

• No payments will be deducted

• No treatments or benefits may be redeemed

• The suspension option can only be used once per 45-week term

In the event of a government-declared emergency or pandemic that prevents Blush Skin Clinic from operating, your treatment plan and payments will be placed on hold (provided your account is up to date), and no Administration Fee will apply. Payments will automatically resume once the clinic reopens.

Cancellation Policy

Your treatment plan includes exclusive discounts, offers, and complimentary services. If you choose to cancel your treatment plan before completing the 45-week term, a cancellation fee of $150 will apply.

This fee must be paid in full for your direct debit payments to be terminated.

Refund Policy

If you choose to opt out or cancel your treatment plan, you are not entitled to a refund. This is due to the exclusive offers, discounts, and complimentary services provided as part of the plan.

Product refunds will be handled in accordance with Blush Skin Clinic’s standard refund and exchange policies, as outlined on our website.

Specials and Product Purchases

Clinic specials, promotions, and package deals (e.g., monthly promotions) cannot be combined with treatment plan benefits.

Treatment plan benefits are exclusive to the individual plan holder and cannot be used to discount products or services for anyone who is not an active treatment plan member.

Your privacy is of the highest importance to us, All medical and personal information held at Blush Skin Clinic is secure within our data base, All therapists at Blush understand the importance of client confidentiality.

Your customer experience is very important to us. All Therapists at Blush Skin Clinic want our clients to leave each and every appointment feeling beautiful and happy with their service. If you aren't fully pleased with your service for any reason please give us a call within 3 days of your service so we can correct this for you.

We do not accept returns, exchanges or issue refunds for 'change of mind'. All products, services, packages and voucher sales are final.

If the product has faulty packaging or other reasons you deem to be faulty please return the product to clinic within seven days of purchase, Returns and exchanges can be case by case and can take upto 7 days to issue a refund or exchange.

Payment Methods

​Credit / Debit Cards  

Eftpos

Cash

Afterpay

Direct Debit ( Treatment Plans )

Cardless Checkout ( Card must be saved to client account prior )

Internet transfer (Payment must be made at least 24hours prior to appointment)

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Cardless payments

For your convenience, you can save your card with us and make use of cardless checkout. The cost of your service and any products you may want to purchase will be deducted from your chosen card at the end of your service; no need to present your card! You can manage your cards via 

Shipping Policy

​​FREE SHIPPING ON ALL ORDERS OVER $200

​All Shipping is within New Zealand and we are working on adding international shipping soon.

Shipping times can vary, you will receive a tracking number once the item has been shipped.

Once it is in the care of Courier Post we take no responsibility for lost or damaged items. 

Any shipping returns will be the responsibility of the customer.

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Return & Exchange Policy

​We do not accept returns, exchanges or issue refunds for 'change of mind'. All product and voucher sales are final.

Faulty product

If the product has faulty packaging or other reasons you deem to be faulty please return the product to clinic within seven days of purchase, Returns and exchanges can be case by case and can take upto 7 days to issue a refund or exchange.