Booking & No-Show Policy

At Blush Skin Clinic, we strive to provide the best service and experience to all our clients. To ensure your appointment goes smoothly, we ask that you kindly take note of the following policies:

Booking Policy

All appointments must be confirmed with a valid credit card or a 50% deposit at the time of booking.

We require 24 hours' notice to make any changes to your appointment. This includes rescheduling, changing treatment type, or altering the time.

Any changes made within 24 hours of your appointment may be subject to a cancellation fee.

No-Show & Late Arrival Policy

We understand that sometimes life can get in the way. However, if you do not show up for your scheduled appointment, you will be charged 100% of the booking fee.

If you fail to cancel or reschedule within 24 hours and we are unable to refill the appointment time, a 50% cancellation fee will be applied.

If you arrive late to your appointment, we will do our best to complete as much of the treatment as possible within the remaining time. However, please note that we may not be able to extend the full treatment time, and you may be charged the full price for the scheduled treatment.

If you repeatedly miss or cancel appointments with little notice, we may require prepayment for future bookings.

We truly appreciate your understanding and cooperation, as this helps us serve you and all clients fairly. Should you need to make any changes, please get in touch with us as soon as possible. You have full control and are able to manage your bookings through our online booking system up until 24 hours before your appointment.

Any changes to your appointments need to be made 24hrs before, if you show up and decide you only want 1 of the 2 appointments made our cancellation policy penalty will apply.

Updated Policies

As technology and therapies change at a rapid rate, Blush Skin Clinic is always adapting and improving our techniques and equipment.

Due to this, our services and treatment prices may be changed at our discretion in order to allow for these advancements. All future updates to your plan will be emailed to you and any updates will be added to the policies page on the website.

 

Start-up Fee

There is a set non-refundable start-up fee of that is to be paid in full upon signing this agreement. Start-up prices vary based on the plan chosen. Commit $215, Indulge $275 and Transform $350 Renew $422

The start-up fee includes one facial, Skin assessment with observe and admin set up.

 

Payment Policy

When you sign up to our treatment plan you are authorising Blush Skin Clinic to automatically deduct the treatment plan price for a 45-week term. Payments will be direct debited from the given bank account weekly on a Thursday or monthly on the 20th. It is your responsibility to ensure the funds are available for the direct debit to successfully commence and it is Blush Skin Clinic's responsibility to file the direct debit on the correct dates as agreed.

 

If payment fails, Blush Skin Clinic will automatically retry to process payments up to 3 times, until successful. An Administration Fee of $20 applies. If payment still fails, the Blush Skin Clinic team will be in touch with you to seek alternative payment or to cancel your plan in accordance with the cancellation policy.

 

When the 45-week term is complete the treatment plan will renew for another 45-week term and these terms and conditions will still apply, unless you cancel beforehand. Prior to the end of your treatment plan, you will be notified that your treatment plan is due to renew. You will also be notified of any changes to the plan price before the automatic renewal of your treatment plan. If you wish to end the treatment plan at 45 weeks you must notify Blush Skin Clinic. If you do not provide notice of cancellation of the plan it will renew.

 

Exchange Policy

Treatment plans and all its benefits can not be shared, gifted or transferred between people. Facials on your plan can not be exchanged for other services with a similar value (such as waxing).

Product exchanges will follow the store guidelines and policies as per the website.

Appointment and Lateness Policy

At Blush Skin Clinic all appointments require a minimum of 24-hours notice to change or reschedule an appointment to give us time to fill the vacant spot. Any appointment that is missed, changed or cancelled without 24-hours notice, a facial will be forfeited from your plan and/or will incur a fee equivalent to 50% of the value of your booked appointment. For more on this policy, please refer to the website.

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Treatment Plan Suspension

You may choose to put your payments for your treatment plan on hold for a maximum of three months however an Administration Fee of $50 applies. The hold on your payments can only be utilised once during each 45-week term and no treatments can be redeemed during this time.

In a state of emergency or pandemic which prevents Blush Skin Clinic from operating, your plan and payments will go on hold once up to date and no Administration Fee will be charged. Payments will resume as soon as Blush Skin  Clinic is open again.

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Cancellation Policy

The treatment plan entitles you to exclusive offers, discounts and free services. If for any reason you would like to cancel your treatment plan before the 45-week term of payments are complete, a cancellation fee of $150 will apply. The cancellation fee is to be paid by direct debit in full or in multiple payments until fulfilled.

 

Refunds

If you wish to opt-out or cancel your treatment plan, you are not entitled to a refund due to the exclusive offers, discounts and free services included in the treatment plans.

 Product refunds will follow the clinic guidelines and policies.

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Specials and Product Purchases

Clinic specials, combos and packages (eg monthly promotions) can not be redeemed in conjunction with the benefits of the treatment plan.

Benefits for treatment plan members can not be used to discount a purchase of a product or service for an individual that is not a treatment plan member.

Your privacy is of the highest importance to us, All medical and personal information held at Blush Skin Clinic is secure within our data base, All therapists at Blush understand the importance of client confidentiality.

Your customer experience is very important to us. All Therapists at Blush Skin Clinic want our clients to leave each and every appointment feeling beautiful and happy with their service. If you aren't fully pleased with your service for any reason please give us a call within 3 days of your service so we can correct this for you.

We do not accept returns, exchanges or issue refunds for 'change of mind'. All products, services, packages and voucher sales are final.

If the product has faulty packaging or other reasons you deem to be faulty please return the product to clinic within seven days of purchase, Returns and exchanges can be case by case and can take upto 7 days to issue a refund or exchange.

Payment Methods

​Credit / Debit Cards  

Eftpos

Cash

Afterpay

Direct Debit ( Treatment Plans )

Cardless Checkout ( Card must be saved to client account prior )

Internet transfer (Payment must be made at least 24hours prior to appointment)

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Cardless payments

For your convenience, you can save your card with us and make use of cardless checkout. The cost of your service and any products you may want to purchase will be deducted from your chosen card at the end of your service; no need to present your card! You can manage your cards via 

Shipping Policy

​​FREE SHIPPING ON ALL ORDERS OVER $200

​All Shipping is within New Zealand and we are working on adding international shipping soon.

Shipping times can vary, you will receive a tracking number once the item has been shipped.

Once it is in the care of Courier Post we take no responsibility for lost or damaged items. 

Any shipping returns will be the responsibility of the customer.

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Return & Exchange Policy

​We do not accept returns, exchanges or issue refunds for 'change of mind'. All product and voucher sales are final.

Faulty product

If the product has faulty packaging or other reasons you deem to be faulty please return the product to clinic within seven days of purchase, Returns and exchanges can be case by case and can take upto 7 days to issue a refund or exchange.