Clinic Policies

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Booking Policy - Cancelation / No show policy​

When booking in at blush you agree and are bound by our booking policy. We expect that you make this time a priority in your day as we are making you our first priority by having a qualified therapist and quality products ready for your appointment. If you need to make any changes or cancel we require a minimum of 24hours notice.

You have full control of managing your bookings online. A reminder email is sent out 48hours before your appointment with a link to make any changes. No changes can be made less than 24hours before your appointment.

Please respect we have reserved this time for you, Which means turning other clients away that may have desired that time slot, If you cancel your appointment within the 24hours this makes it hard for us to refill the time we have reserved for you.

Failure to give 24Hours notice you will be penalised with a 50% fee of the appointment booked. We will do our best to refill the time if you cancel within the 24hours, If we are successful in refilling the time we will wave any fees.

Change of mind policy

Any changes to your appointments need to be made 24hrs before, On arrival of your appointment you decide you only want 1 of the 2 appointments made our cancellation policy penalty will apply.

Treatment plan Policy

Updated Policies

As technology and therapies change at a rapid rate, Blush Skin Clinic is always adapting and improving our techniques and equipment.

Due to this, our services and treatment prices may be changed at our discretion in order to allow for these advancements. All future updates to your plan will be emailed to you and any updates will be added to the policies page on the website.

 

Start-up Fee

There is a set non-refundable start-up fee that is to be paid in full upon signing this agreement. Start-up prices vary based on the plan chosen. Commit $175, Indulge $235, Transform $325 and Renew $397

The start-up fee includes one facial, Skin assessment with observe and admin set up.

 

Payment Policy

When you sign up to our treatment plan you are authorising Blush Skin Clinic to automatically deduct the treatment plan price for a 45-week term. Payments will be direct debited from the given bank account weekly on a Thursday or monthly on the 20th. It is your responsibility to ensure the funds are available for the direct debit to successfully commence and it is Blush Skin Clinic's responsibility to file the direct debit on the correct dates as agreed.

 

If payment fails, Blush Skin Clinic will automatically retry to process payments up to 3 times, until successful. An Administration Fee of $20 applies. If payment still fails, the Blush Skin Clinic team will be in touch with you to seek alternative payment or to cancel your plan in accordance with the cancellation policy.

 

When the 45-week term is complete the treatment plan will renew for another 45-week term and these terms and conditions will still apply, unless you cancel beforehand. Prior to the end of your treatment plan, you will be notified that your treatment plan is due to renew. You will also be notified of any changes to the plan price before the automatic renewal of your treatment plan. If you wish to end the treatment plan at 45 weeks you must notify Blush Skin Clinic. If you do not provide notice of cancellation of the plan it will renew.

 

Exchange Policy

Treatment plans and all its benefits can not be shared, gifted or transferred between people. Facials on your plan can not be exchanged for other services with a similar value (such as waxing).

Product exchanges will follow the store guidelines and policies as per the website.

Appointment and Lateness Policy

At Blush Skin Clinic all appointments require a minimum of 24-hours notice to change or reschedule an appointment to give us time to fill the vacant spot. Any appointment that is missed, changed or cancelled without 24-hours notice, a facial will be forfeited from your plan and/or will incur a fee equivalent to 50% of the value of your booked appointment. For more on this policy, please refer to the website.

 

Treatment Plan Suspension

You may choose to put your payments for your treatment plan on hold for a maximum of three months however an Administration Fee of $50 applies. The hold on your payments can only be utilised once during each 45-week term and no treatments can be redeemed during this time.

In a state of emergency or pandemic which prevents Blush Skin Clinic from operating, your plan and payments will go on hold once up to date and no Administration Fee will be charged. Payments will resume as soon as Blush Skin  Clinic is open again.

 

Cancellation Policy

The treatment plan entitles you to exclusive offers, discounts and free services. If for any reason you would like to cancel your treatment plan before the 45-week term of payments are complete, a cancellation fee of $150 will apply. The cancellation fee is to be paid by direct debit in full or in multiple payments until fulfilled.

 

Refunds

If you wish to opt-out or cancel your treatment plan, you are not entitled to a refund due to the exclusive offers, discounts and free services included in the treatment plans.

 Product refunds will follow the clinic guidelines and policies.

Specials and Product Purchases

Clinic specials, combos and packages (eg monthly promotions) can not be redeemed in conjunction with the benefits of the treatment plan.

Benefits for treatment plan members can not be used to discount a purchase of a product or service for an individual that is not a treatment plan member.

Privacy & Safety

Your privacy is of the highest importance to us, All medical and personal information held at Blush Skin Clinic is secure within our data base, All therapists at Blush understand the importance of client confidentiality.

Customer care

Your customer experience is very important to us. All Therapists at Blush Skin Clinic want our clients to leave each and every appointment feeling beautiful and happy with their service. If you aren't fully pleased with your service for any reason please give us a call within 3 days of your service so we can correct this for you.

Return & Exchange Policy

We do not accept returns, exchanges or issue refunds for 'change of mind'. All products, services, packages and voucher sales are final.

Faulty product

If the product has faulty packaging or other reasons you deem to be faulty please return the product to clinic within seven days of purchase, Returns and exchanges can be case by case and can take upto 7 days to issue a refund or exchange.

Payment Methods

Payment Methods

​Credit / Debit Cards  

Eftpos

Cash

Afterpay

Direct Debit ( Treatment Plans )

Cardless Checkout ( Card must be saved to client account prior )

Internet transfer (Payment must be made at least 24hours prior to appointment)

Cardless payments

For your convenience, you can save your card with us and make use of cardless checkout. The cost of your service and any products you may want to purchase will be deducted from your chosen card at the end of your service; no need to present your card! You can manage your cards via 

Shipping & Returns

Shipping Policy

​​FREE SHIPPING ON ALL ORDERS OVER $200

​All Shipping is within New Zealand and we are working on adding international shipping soon.

Shipping times can vary, you will receive a tracking number once the item has been shipped.

Once it is in the care of Courier Post we take no responsibility for lost or damaged items. 

Any shipping returns will be the responsibility of the customer.


Return & Exchange Policy

​We do not accept returns, exchanges or issue refunds for 'change of mind'. All product and voucher sales are final.

Faulty product

If the product has faulty packaging or other reasons you deem to be faulty please return the product to clinic within seven days of purchase, Returns and exchanges can be case by case and can take upto 7 days to issue a refund or exchange.